Job Description

Job Overview

Porters Restaurant and Smokehouse is committed to providing an exceptional dining experience for our guests. We seek dedicated, enthusiastic servers who are passionate about hospitality and customer service. If you meet these qualifications and are ready to join a dynamic team, we encourage you to apply.

STATEMENT OF VALUES
Dear Applicant:
Welcome to Porters Restaurant & Smokehouse! Prior to completing the application for employment, please understand that we are serious about creating a productive working environment for our staff and maintaining the highest levels of quality, service and attention for our guests.
We want you to understand that we also believe in living our values, some of which are:
· We believe that good enough, isn’t.
· We believe in doing business in a professional and orderly manner.
· We believe in honesty and integrity.
· We believe that only a happy and professional staff can give the level of personal service we demand.
· We believe in the ongoing training and development of our staff and see it as a worthy investment in the future of the company.
· We believe that everyone is capable of being an A+ player.
· If this feels like an environment for you, please complete the application.

Job Title: SERVER
JOB RESPONSIBILITIES

1. Guest Service
   · Coordinate with Hosts and utilize available technology and resources to promptly seat guests with a consideration for efficiency of general operations.
   · Provide menus and accurately answer questions regarding menu items, specials, not-in-stock items, and beverage options.
   · Accurately and efficiently accept food and beverage orders.
   · Deliver food and beverages in a timely manner.
   · Ensure guests have a positive dining experience by addressing any concerns promptly.
2. Order Management:
   · Effectively utilize the POS system to accurately take, manage, and transact orders.
   · Coordinate with kitchen staff to ensure timely and accurate order preparation.
   · Monitor tables to anticipate guests’ needs and respond to requests promptly.
3. Table Maintenance:
   · Assist Host and other floor staff in clearing and resetting tables to achieve and maintain turnover time goals.
   · Refill drinks, clear plates, and maintain general cleanliness of dining areas.
   · Ensure that all table settings, menus, condiments, and marketing collateral are present and clean for each re-setting.
4. Payment Processing:
   · Present bills, accept payments, operate the POS system, and make correct change.
   · Handle guest complaints and resolve issues promptly and professionally.
5. Team Collaboration:
   · Work collaboratively with kitchen, managers, and other restaurant staff to provide exceptional dining experiences to guests, while actively working to minimize waste, loss, and operating inefficiencies.
   · Assist in training and mentoring new Servers and Hosts as needed.
   · Participate in team meetings and contribute to a positive work environment.
6. Compliance and Safety:
   · Adhere to all food safety and sanitation guidelines.
   · Follow all health and safety regulations.
   · Ensure that alcoholic beverages are served in compliance with local laws.
7. Promotional Activities:
   · Promote daily specials and other restaurant offerings.
   · Upsell menu items to enhance the dining experience and increase sales.
8. Additional Duties:
   · Perform opening and closing duties as assigned.
   · Assist with special events and catering as assigned.
   · Accurately complete takeout and delivery orders as required.
   Required Skills:
9. Customer Service:
   · Strong interpersonal and communication skills.
   · Ability to provide a high level of hospitality and guest service.
10. Detail Orientation:
    · Accurate order taking and processing.
    · Attention to detail in maintaining table settings and cleanliness.
11. Multitasking Ability:
    · Effectively manage multiple tasks and tables simultaneously.
    · Prioritize tasks to ensure timely service.
12. POS System Proficiency:
    · Achieve a high-level of familiarity with the POS, Reservations, and other systems as necessary for efficient seating, order entry and payment processing.
    · Basic math skills for handling payments and making change.
13. Food and Beverage Knowledge:
    · Understanding of menu items, ingredients, and preparation methods.
    · Knowledge of wine, beer, and cocktails for recommending pairings.
14. Problem-Solving Skills:
    · Ability to handle guest complaints and resolve issues effectively.
    · Adaptability to various guest needs and requests.
15. Teamwork:
    · Ability to work collaboratively with restaurant staff.
    · Willingness to assist colleagues and contribute to a positive team environment.
16. Physical Stamina:
    · Capability to stand, walk, and carry items for extended periods.
    · Ability to lift and carry heavy trays and equipment.
    Preferred Qualifications:
    · Previous experience as a server in a fast-paced restaurant environment.
    · Basic knowledge of health and safety regulations.
    · High school diploma or equivalent.
    · Food handler’s certification.

Job Tags

Similar Jobs