Call Center Manager Job at Home Genius Exteriors, Fulton, MD

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  • Home Genius Exteriors
  • Fulton, MD

Job Description

Company Description

Home Genius Exteriors is a rapidly growing and highly respected home improvement company that values treating every job as an opportunity to impress lifelong customers. Our company culture emphasizes personal growth, training, and development to create tomorrow's business leaders. Recognized as the #1 Best Workplace in Construction™ by FORTUNE Magazine in 2023, we are committed to fostering an exceptional workplace where employees thrive, innovate, and contribute to our success.

Role Description

This is a full-time on-site role for a Call Center Manager located in the Washington DC-Baltimore Area. The Call Center Manager will be responsible for overseeing customer satisfaction, managing the contact center operations, utilizing analytical skills for performance improvements, leading and developing the team, and maintaining effective communication strategies.

Qualifications 

  • Lead Generation call center experience required
  • 5+ years of experience in call center operations
  • High Energy and Results Driven
  • Customer Satisfaction and Contact Center Management skills
  • Analytical Skills for performance improvements
  • Team Management and Communication abilities
  • Experience in a call center or customer service environment
  • Demonstrated leadership and decision-making capabilities
  • Strong problem-solving skills
  • Bachelor's degree in Business Administration or related field preferred

Salary: 50k-70k + Bonuses

OTE: 60k-100k 

Schedule: Full-Time, On Site, Weekends Required

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance

Job Tags

Full time, Weekend work,

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