Job Description

Job Title: Virtual Research & Scheduling Assistant - Entry Level

Company: Escape Ensemble Consulting

Location: Remote

About Us: Escape Ensemble Consulting is a renowned travel agency dedicated to crafting exceptional travel experiences for our clients. With a focus on personalized service and attention to detail, we strive to exceed our clients' expectations and create unforgettable memories. Our team is passionate about travel and committed to providing seamless and memorable stays for our clients worldwide.

Job Description: Escape Ensemble Consulting is seeking a detail-oriented and customer-focused individual to join our team as a Virtual Research & Scheduling Assistant. In this role, you will be responsible for handling hotel reservations, ensuring seamless bookings and exceptional customer service for our clients.

Responsibilities:

1. Reservation Management: Process hotel reservations accurately and efficiently, including room bookings, upgrades, cancellations, and modifications, according to client preferences and specifications.

2. Booking Coordination: Coordinate bookings with hotels and resorts worldwide to secure the best available options for clients, taking into account their preferences, budget, and any special requirements.

3. Client Communication: Communicate with clients via phone, email, and live chat to assist with booking inquiries, provide hotel recommendations, and address any questions or concerns promptly and professionally.

4. Rate Negotiation: Negotiate rates and terms with hotels and resorts to ensure competitive pricing and value-added amenities for our clients while maintaining positive relationships with hotel partners.

5. Confirmation and Documentation: Confirm hotel reservations with clients and hotels, providing detailed confirmation documents and instructions to ensure a smooth check-in process for clients.

6. Payment Processing: Process payments for hotel reservations, collect deposits, and manage invoicing and billing in accordance with company policies and procedures.

7. Travel Assistance: Provide clients with essential information about their hotel accommodations, including location, amenities, check-in/check-out times, and any additional services or requirements.

8. Problem Resolution: Handle any issues or concerns related to hotel reservations, such as overbookings, room discrepancies, or service complaints, ensuring timely resolution and client satisfaction.

Benefits:

• Flexible remote work arrangement.
• Competitive pay with opportunities for performance-based bonuses.
• Comprehensive training and professional development opportunities.
• Travel perks and discounts on personal travel bookings.
• Supportive and collaborative team environment.

Qualifications:

• Previous experience in hotel reservations, customer service, or a related field, preferably within the travel industry.
• Excellent communication and interpersonal skills, with the ability to interact with clients and hotel staff professionally and courteously.
• Strong organizational skills and attention to detail, with the ability to manage multiple reservations and priorities effectively.
• Proficiency in using reservation systems, booking platforms, and Microsoft Office Suite.
• Self-motivated and able to work independently in a remote environment.
• Knowledge of hotel industry trends, properties, and destinations.
• Ability to adapt to changing priorities and work effectively under pressure.

If you are passionate about hospitality and dedicated to providing exceptional service to clients, we invite you to join our team at Escape Ensemble Consulting as a Virtual Research & Scheduling Assistant - Entry Level. Apply now to embark on a rewarding career in the travel industry!

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