Telecom Order Specialist Job at Digital Direction, Chicago, IL

eFYrTXIxNG40cTB6SUp0SjhQeloyUUd6Tmc9PQ==
  • Digital Direction
  • Chicago, IL

Job Description

Welcome to Digital Direction, your source for Managed Telecom Solutions. We help CIO’s, IT Directors and IT departments manage telecommunications by serving as their Managed Telecom Solutions team. Our Managed Telecom Solution (MTS) enables us to acquire, provision, and support corporate telecommunications environment. MTS lifecycle capabilities include ordering and provisioning, inventory management, invoice auditing, expense management, contract and rate negotiation, and trouble ticket and billing helpdesk services. Our unique mix of people includes Advisors with experience managing Fortune 2000 customers for major carriers and advocates with an average of 20+ years of back office carrier experience enabling Digital Direction to deliver an unmatched mix of cost control and operational efficiency for our customers. Perhaps most important, our customers receive an advocacy based solution with guaranteed results averaging 35% reduction in total telecom spend, no sales “pitch” and substantially improved operational efficiency. Digital Direction is a company absolutely dedicated to helping customers reduce their telecom spend, leverage their communications environment, and creates a single point of contact for experienced advice and dedicated customer advocacy. This position is responsible for representing Digital Direction as part of a Managed Telecom Team for our existing and new customer base. The candidate would interface with clients and vendors to facilitate client orders. This role has a customer service function, supporting our clients as they make changes to their telecom environment. The position offers virtual office (remote). Principal Duties and Responsibilities:

  • 5+ years of high-level experience in a related field operations within a telecommunications company
  • Must have excellent customer service skills and interpersonal skills
  • Must have advanced level skills in MS Office including Excel and CRM
  • Ability to work under pressure and to multi-task
  • Proactive, self-motivated, and determined attitude
  • Customer focused with an eagerness to engage when issues are encountered
Responsible for the operational daily management of telecommunications including;
  • Project coordination of customer moves, adds, change, and disconnect orders
  • Voice and data migrations
  • Background in managing and ordering legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex
  • Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies
  • You must be able to review telecom order packages, submit to carrier, then manage project through installation
  • Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other telecommunications companies
  • Ability to understand, analyze and explain Telco USOCs on CSRs
  • Build inventory records in our CRM utilizing CSRs
  • Possess a high understanding of Telecom contracts
Review of Daily Responsibilities: * Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.

Job Tags

Full time, Contract work, Local area, Remote job,

Similar Jobs

State of Florida

SENIOR COMMUNITY HEALTH NURSE - 64003007 Job at State of Florida

 ...Requisition No:842368 Agency: Department of Health Working Title: SENIOR COMMUNITY HEALTH NURSE - 64003007Pay Plan: Career Service Position Number:64003007 Salary: $2307.69 Bi-Weekly Posting Closing Date: 12/08/2024 Total Compensation Estimator... 

CareAparent

Caregiver / Certified Nursing Assistant (CNA) / Home Health Aide (HHA) / Patient Care Assistant (PCA) Job at CareAparent

 ...seeking Caregivers to make that happen. Are you a Certified Nursing Assistant (CNA), Patient Care Assistant (PCA), or Home Health Aide (HHA...  ...Competitive compensation Paid Training Paid Time Off Travel Pay Are you dependable and punctual? Do you have good communication... 

Ramp

Senior Software Engineer | Forward Deployed Job at Ramp

 ...America, and enables tens of billions of dollars in purchases each year. Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel... 

Victoria Logistics Carrier LLC

12-16 Ft. Box Truck Owner Operator Job at Victoria Logistics Carrier LLC

 ...Hello, guys! We are hiring Box trucks owner-operators for our company VICTORIA LOGISTICS CARRIER. We work within an independent contract agreement and offer very competitive rates. You can always negotiate the rate with our dispatchers as well. A large number of... 

Draper

Senior digital electronics design engineer Job at Draper

 ...solutions. From military defense and space exploration to biomedical engineering, lives often depend on the solutions we provide. Our...  ...Description Summary The Tailored Systems Business Area within Electronics Program Office directorate delivers first-of-a-kind field-...