Job Description
Technical Support Consultant Job Identification: 17452
Posting Date: Job Schedule: Locations: Degree Level: Job Description: WHAT WE ARE LOOKING FOR We are looking for a self-motivated and customer-service oriented IT professional to join our growing team. In this role, you will provide technical support to our users for a variety of hardware, software, and end-user issues. You will troubleshoot and resolve issues quickly and efficiently, document solutions for future reference, and collaborate with other team members to ensure a positive customer experience.
An Associate degree and one year of experience is required. A Bachelors degree and two years of relevant work experience is preferred.
Qualifications: - Experience providing technical support to end-users
- Strong understanding of computer hardware and software
- Excellent communication and interpersonal skills
- Ability to troubleshoot and resolve problems independently
- Excellent written and verbal communication skills
- A team player with a positive attitude
Preferred Qualifications: - Experience with Windows 10/11 and Mac OSX
- Prior technical documentation experience
This position offers a hybrid work arrangement. The work schedule is Monday through Friday, from 10:00 AM to 7:00 PM.
Applications must be currently authorized to work in the United States on a full-time basis. WHAT YOU WILL DO - Provide Level 1 service desk support for hardware, software, and end-user inquiries via phone, chat, email, and in-person interactions.
- Troubleshoot and resolve a variety of technical issues
- Document solutions in a clear and concise manner for use by coworkers and future reference
- Create knowledge base articles on common issues and solutions
- Maintain accurate and up-to-date records of all service requests
- Perform all other duties as assigned to support Baylor's mission
- Ability to comply with University policies
- Maintain regular and punctual attendance
EXPLORE & ENGAGE Learn more about Baylor and our strategic vision, Illuminate . Also, explore our great hometown of Waco and the many opportunities to engage locally
WHAT YOU CAN EXPECT As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.
About Us: Baylor University is a private not-for-profit university affiliated with the Baptist General Convention of Texas. As an Affirmative Action/Equal Opportunity employer, Baylor is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor's commitment to equal opportunity and respect of others does not undermine the validity and effect of the constitutional and statutory protections for its religious liberty, including, without limitation, the religious organization exemption under Title VII of the Civil Rights Act of 1964, the religious exemption to Title IX of the Education Amendments of 1972, and the Free Exercise Clause of the First Amendment to the United States Constitution, among others. Baylor encourages women, minorities, veterans, and individuals with disabilities to apply. EEO/M/F/Vets/Disabled
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About Baylor University
Baylor University is a private Christian university and a nationally ranked research institution, consistently listed with highest honors among The Chronicle of Higher Education’s “Great Colleges to Work For.” The University is recruiting new faculty with a deep commitment to excellence in teaching, research and scholarship. Baylor seeks faculty who share in our aspiration to become a tier one research institution while strengthening our distinctive Christian mission as described in our strategic vision, Pro Futuris, and academic strategic plan, Illuminate.
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Job Tags
Full time, Work experience placement, Monday to Friday,