Solutions Consultant Job at Agilysys, Inc., Las Vegas, NV

eDE2TXExUWw0cTgxSUp4QjhmbmExUUd5T1E9PQ==
  • Agilysys, Inc.
  • Las Vegas, NV

Job Description

Description

GENERAL SUMMARY

The Solutions Consultant is assigned to projects with great complexity and is responsible for the overall success of the project. This position will be the main point of contact for all project related concerns and will own the scope of work, managing onsite resources, and identifying all risks and exposures. The Solutions Consultant will also conduct implementation and integration specialist related accountabilities.

 

 

PRINCIPAL DUTIES & RESPONSIBILITIES

Manage and direct onsite team resources including the creation of detailed daily schedules for all onsite team members.

Collectoperational considerations from customer project management and design configuration of systems to support customer requirements. Make recommendations to utilize full advantages of Agilysys product line while maximizing operational efficiencies.

Identify and manage project scope.  Verify that project documentation is sufficient, as well as clear and concise to guarantee that all parties are knowledgeableof required project tasks and milestones.

Collaborate withcustomer project management to reduce or eliminate project risks and exposures and to develop effective communication plan for escalation process; provide solutions for issues resulting in project scope change.

Install, configure, and test system configuration in order to maximize efficiency and provide operational consistency.

Manage the data conversion and reconciliation effort

Develop detailed project documentation upon completion of project to ensure that the Customer Care team has all relevant information to handle support for client going forward.

Research software problems defined by customers and provide diagnosis and resolution.

Confirm production readiness, and supports problem management and resolution through tactical and strategic technology insertions.

Directinternal resources including identified Installation team, along with other internal Agilysys resources, as needed, to work through project tasks and challenges to determine and finalize appropriate solutions to meet project goals.

Direct internal departments to recognize installation improvements and utilize product feedback of Agilysys products to improve the product.

Other duties as assigned.

 

EDUCATIONAL AND TECHNICALREQUIREMENTS

  • Bachelor's degree in related field and /or work experience in the hospitality and / or technology field(s).
  • 5 to 7 years of experience in system implementation and/or consulting or hospitality operations.
  • Industry experience relating to Inventory Procurement, Property Management Systems, Point of Sale solutions, Project Management and/or Accounting practices.
  • Be available to travel at least 60% of the year to both domestic and international customer sites with limited advanced notice.
  • Experience in project implementation cycle related to hospitality and/or IT.
  • Solid understanding of business operations and accounting practices.
  • Dedication to customer service is a must
  • Outstanding communication skills and ability to communicate in English.
  • Great work ethic; will go above and beyond to exceed client expectations.
  • Outstanding interpersonal skills and great team player.
  • Proven track record in development and execution of training and mentorship programs at all levels of personnel.
  • Must be able to work independently with a high degree of self-initiative.
  • Excellent problem-solving abilities.
  • Knowledge of advanced MS Office products including Microsoft PowerPoint and Visio.
  • Ability to work well under pressure and adapt to changes in project priorities.
  • Must be able to accommodate a flexible work schedule.
  • Proven leadership skills, with focus on team member growth, customer service excellence and overall project success.
  • Able to obtain a gaming license

 

Additional desired experience and qualifications:

  • Certification in training / consulting related field
  • Knowledge of database platforms.
  • Scripting/programming experience.
  • Multi-lingual


PHYSICAL DEMANDS AND WORKING CONDITIONS

Examples include: travel,varying work hours (on-call, evenings, weekends, holidays,etc), and physical requirements such as lifting.

ADDTIONAL REQUIREMENTS
Other duties as assigned

 

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.

 

Agilysys is an equal opportunity employer.  Agilysys is an equal opportunity employer. In compliance with all federal and state equal employment opportunity laws, qualified applicants are considered for all positions without regards to race, color, religion, gender, sexual orientation, national origin, marital status, disability, age, military or veteran status, genetic information or any other status protected by law.

 

EEO/AAP Employer

M/F/V/D

Page 1 of 3

Job Tags

Holiday work, Work experience placement, Flexible hours, Weekend work, Afternoon shift,

Similar Jobs

Daily Jobs

Data Entry Clerk Night Shift Job at Daily Jobs

 ...precision. - Participate in sales calls based on your experience and comfort level. - Input data into our database...  ...medical assistants nurses call center representatives and more, all part of our team. Employment Type: Part-Time Salary: $ 20.00 24.00 Per Hour

Sky Zone Trampoline Park

Skyzone Flight Crew Job at Sky Zone Trampoline Park

 ...Trampoline Park in Louisville, KY is looking for one skyzone flight crew to join our 29 person strong team. We are located on 4200 Outer...  .... Opt out anytime. Msg & data rates may apply. Powered by Homebase . Free employee scheduling, time clock and hiring tools.

Chick-fil-A - Louisville Catering and Delivery

Food Truck Driver/Team Member $18/hr Job at Chick-fil-A - Louisville Catering and Delivery

 ...Description This driver plays a major role in our overall success as an organization by safely transporting the Chick-fil-A Food Truck to our serving locations throughout Kentucky and Indiana...  ...duties will be that of a Food Truck Team Member. Job Requirements... 

International Cars

Lot Attendant- Honda North- ICL Autos Job at International Cars

Lot Attendant- Honda North- ICL AutosDepartment:LOT ATTENDANTLocation:Danvers, MAHonda North, an International Cars, Ltd., Inc.Company, is seeking a Full Time Lot/Inventory Attendant to perform damage inspections and tag all new and used vehicles delivered...

America's Pharmacy Group, LLC

Pharmacy Relationship Manager Job at America's Pharmacy Group, LLC

 ...aspiring to break into the Medical Sales industry, Healthcare Marketing Group, LLC provides an excellent opportunity for you. As a Pharmacy Relationship Manager, you will help drive the growth of our company through building and retaining customer relationships. You can...