Job Description

Job Title: Service Delivery Manager

Location: Bellevue, WA- Hybrid

Duration: / Term: 6+ months Contract

Job Description:

Experience Desired: 10+ Years.

Responsibilities:

• Oversee delivery of multi-cloud support service by coordinating efforts of multiple teams to ensure timely and high quality response.
• Responsible for ensuring compliance with defined service level agreements(SLA) and Key performance indicators (KPI)Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.
• Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively.Foster positive work environment and build culture of automation & innovation to improve service delivery performance.
• Maintain positive relationship with all stakeholders and ensure proactive response to their inquiries and concerns.Prepare operational/strategic reports based on defined cadences and present to Steering & Operational committees.
• Proactive identification of issues and risks, prepare strong mitigation/resolution plans.

Experience:

• 10+ years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager.
• Strong multi-cloud (preferred AWS & Azure) and operations management skills.
• ITIL or similar certifications strongly preferred.
• Excellent communication, research, analytical, and documentation skills.
• Ability to handle multiple, concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.

Key Skills:

Incident Management, Service Management, Problem Management, Change Management, Cloud platform (AWS, Azure).

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