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Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.
Job Description
Job Title : SAP EWM Support Consultant AMS & Incident Management
Job Type : W2
Experience : 9-12 years
Location : Wilmington, Vermont
Responsibilities:
Experience in SAP S/4HANA EWM implementation or support.
Knowledge of RF Framework, TM (Transportation Management) integration, and MFS (Material Flow System).
Exposure to Lean, Six Sigma methodologies for warehouse optimization.
SAP EWM certification is a plus.
Strong knowledge of SAP EWM configuration, warehouse processes, and integration with ERP.
Experience working in an Application Management Services (AMS) environment with SLA-driven support.
Understanding of incident management, problem management, and change management processes.
Hands-on experience with ITSM tools (e.g., ServiceNow, Remedy, or similar).
Basic knowledge of ABAP debugging is preferred for functional consultants.
Excellent communication skills (both verbal and written) in English.
Ability to work in shifts (till 11 PM for offshore support) and provide on-call support on a rotational basis.
Strong analytical and problem-solving skills with attention to detail.
Handle EWM master data, warehouse stock management, document types, and warehouse structures.
Manage inbound processing, outbound processing, production supply, and internal warehouse movements.
Configure and troubleshoot multistep warehouse movements, cross-docking, yard management, VAS, kitting, and labor management.
Perform physical inventory, warehouse monitoring, reporting, and exception handling.
Provide on-call support after business hours and on weekends as per rotational schedule
Qualification
Bachelor's degree or an equivalent combination of education and experience.
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