Press Ganey , the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.
The Product Configuration Specialist is responsible for facilitating a positive experience for clients by ensuring accounts are properly set up and continue to work as expected throughout their lifecycle through the consumerism division. This person will be responsible for the QA & QC various processes in support of client operations process stability.
This person will work alongside the other members of the Product Configuration team to ensure optimal client configuration is established and maintained throughout the lifecycle, as well as proactively monitoring the stability of process that support the client success.
The role requires the ability to prioritize different work streams, queue management, quality control, process improvement, API configuration setup, and data handling experience. The ideal candidate would be driven by a strong passion to help and collaborate beyond the team’s boundaries going the extra mile to solve problems.
Duties & Responsibilities:
What does it mean to meet expectations in this role:
What does it mean to excel in this role:
Minimum Requirements:
Good to have:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.
Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $55,000 to $60,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here:
#LI-Remote
.... Are there benefits? Of course there are! Medical (includes dental, vision and life), 401K, two weeks paid vacation, plus a whole bunch... ...Qualifications Swagger Personality Charm Wit Sales Experience Additional Information Hanzo is nationwide...
AWS Cloud Infrastructure Devops Engineer needs 5+ years' experience AWS Cloud Infrastructure Devops Engineer requires: -AWS Network Constructs -Infrastructure-as-Code -Terraform -python or go -On call rotation -Understands of building blocks and network...
...reliable individuals to join our team. Duties Incl. but not limited to:* Cleaning tasks such as dusting, mopping, sweeping, waxing floors and vacuuming* Refilling supplies, such as toilet paper and paper towels* Cleaning spills, broken glass and other messes...
...CDLA Driver Home Daily! Walmart Account! 3 months of experience is required! NO Weekends off! Night shift!Work 5 days on, 2 days off! Pays $1350 to $1550 a week! At this moment, we are looking for drivers who reside in Gordonsville, VA or within 50 miles around...
AO Globe Life has served working class families since 1951 with life, accident, and supplemental health products to help protect members of labor unions, credit unions, associations, and their families. We are looking for representatives to develop long-term relationships...