Job Description

Job Overview:

The Patient Escort in the Cancer Center department will be responsible for greeting patients, family members, representatives, and other visitors upon their visit.

Qualifications:

Required:

• High School Diploma

Preferred:

• Previous experience in a health care setting
• Customer Service experience, front desk experience, and computer skills

Scheduling Requirements:

• Monday-Friday12:00pm-5:30pm with flexibility of start/end time
• Flexibility needed as some patients end infusion after 5:30pm

Essential Functions:

• Review patient appointment schedule everyday from AMPFM and Aria to determine the patients that have Radiation and Medical Oncology appointments scheduled
• Escort patient and family members that have multiple appointments within the cancer center to the appropriate patient service area based on their appointment schedule
• Provide assistance for those patients who require such upon entering the Cancer Center (i.e. provide wheelchair if necessary)
• Assist the Patient Service Representative with scheduling appointments for follow up visits, treatments, outpatient procedures and hospital admissions for patients
• Facilitate patient care by providing information of physician schedule wait times or changes and offer service recovery in a timely manner as needed
• Demonstrates knowledge of the organization s services and standards and incorporates them into the performance of his/or her duties
• May perform other duties, as assigned
• Possesses the ability to have professional demeanor at all times with employees and visitors and to handle more than one specific duty at a time. Interruptions are frequent and the ability to maintain composure and focus on an assignment can be a challenge
• In emergent situations, must be able to make decisions that will solve the immediate problem while trying to solve the larger problem in an efficient and effective manner

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer

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