Job Description
The Wolfe Automotive Group is not just another dealer group. The family business is embracing its 100-year century of service. To deliver our promise of making a customer's experience easy at any Wolfe Automotive location, we make it easy for our employees. We offer training, opportunities for advancement, and a competitive compensation and benefits program. At Wolfe Automotive Group, you're not just another employee, you're part of our family.
Great Benefits include:
- Family friendly hours & schedule
- Great work environment
- Competitive pay plans
- Competitive benefits package including Medical, Dental and Vision
- 401(K) Match
- 15 Days Paid Time Off
- Extensive company paid OEM training and advancement opportunities
- Employee Growth and development opportunities.
- Family owned & operated
- Paid Training
- Opportunities for advancement
- Employee Discounts on Vehicle Purchase, Parts, and Service
JOB DESCRIPTION – PARTS BACK COUNTER PERSON
FUNCTIONS:
- Customer Relations
- Interdepartmental Relations
- Parts Ordering
- Inventory Management and Quality Control
- Sales/Marketing
- Sales Analysis
COMPETENCIES:
- Adaptability
- Analysis
- Continuous Improvement
- Customer Enthusiasm
- Judgment
- Organizing and Planning
- Teamwork
- Communication
REPORTS TO:
* Fixed Operations Manager
SKILLS REQUIRED:
- Ability to receive customers, establish rapport, and determine and attend to customers' needs
- Ability to match customers' needs with appropriate parts or services
- Knowledge of and ability to monitor inventory in order to determine which parts require special ordering
- Knowledge of parts counter procedures, such as requiring prepayment for special orders, etc.
- Ability to search part numbers or to use the computer and standard catalogs
- Ability to monitor bins and determine which parts need reordering
- Ability to accurately track parts
- Ability to monitor lost sales for inventory control
- Ability to assist the Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand
- Knowledge of procedures for ordering special parts or parts with no published part numbers
- Ability to identify and acknowledge the receipt of warranty (used) parts
- Computer Savvy
WORK ORIENTATION FACTORS
- Much customer contact
- Much computer work
- Much contact with people in all dealership departments
POSITION SUMMARY
The Parts Counter Person:
- Contributes to managing inventory and ordering parts and works to meet customers' needs.
- Is strong inter personally, establishing rapport with customers in person and on the phone and asking questions that help to locate the needed parts or service and any related parts or service in which customers might be interested.
- Must know which parts are in inventory, require reordering, or must be specially ordered.
- Assists the Parts Manager in resolving discrepancies between the computer inventory and the actual parts available in bins.
- Obtains the information needed to place special orders and ensures that the correct parts are sent.
- Must research the availability of certain parts, either within the dealership or from other sources as necessary, and must be able to search part numbers using the computer or standard catalogs.
- Is aware of seasonal requirements for parts and of requirements for parts that arise as a result of recalls or specials in the Service Department.
WHAT THE WORKER IS LIKE?
The Parts Counter person:
- Has a general understanding of automotive systems.
- Has the ability to use inventory information on a computer screen and can locate parts by checking part numbers and locating them in the bins.
- Must communicate clearly in person and on the phone and must be willing to initiate calls to customers to give and receive information.
- Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services.
- Is able to effectively communicate with all other departments in the dealership.
- Is able to work independently, managing his or her time and work flow.
WHAT THE WORK IS LIKE?
The work of the Parts Counter person:
- Is detail-oriented in that this person maintains, monitors, and continually updates the parts inventory for the dealership.
- Entails frequently inputting and checking information on the computer and verifying the computer inventory by physically checking parts in the parts storage bins.
- Entails over-the-counter sales of parts and special ordering parts for customers and for the Service Department or Body Shop.
- Involves ensuring that parts arrive, that they are the correct parts, and that those who ordered them know of their arrival.
Job Tags
Full time, Seasonal work,