Job Description

Are you a self-motivated, extroverted individual with excellent communication skills and a passion for speaking to customers and even closing some deals? If so, Future Remodeling is seeking Call Center Representatives to join our growing team of appointment setters!. In this role, you will be responsible for handling both inbound and outbound calls, providing exceptional customer service, and contributing to our sales efforts. As a key member of our Customer Success team, you will play a crucial role in maintaining customer satisfaction and driving company growth. This is a role which offers training, development, growth potential, and a team culture of friendly competition and celebrating successes!

Call Center Representative Responsibilities:

• Handle inbound customer calls professionally, addressing inquiries, resolving issues, and providing information about our services
  

• Conduct outbound calls to potential customers, introducing our products and services
  

• Meet weekly and monthly quotas for call volume and sales targets
  

• Maintain accurate records of all customer interactions in our CRM system
  

• Collaborate with team members to share best practices and improve overall performance
  

• Participate in regular training sessions to enhance product knowledge and customer service skills
  

• Escalate complex issues to the Call Center Manager when necessary
  

• Maintain a positive and professional demeanor, even in challenging customer interactions
  

Requirements

• 0-3 Years’ experience in customer service, call centers, or similar role.
  

• Excellent verbal and written communication skills.
  

• Highly developed social skills, enjoys interpersonal communication, and speaks clearly and with poise.
  

• Strong customer service orientation with the ability to build rapport quickly.
  

• Proficient computer skills and ability to learn new software systems
  

• Ability to multitask and manage time effectively in a fast-paced environment
  

• Resilience and the ability to maintain composure in high-pressure situations
  

• Team player with a positive attitude and willingness to learn
  

• Relentless at perfecting your craft, always willing to learn and develop new skills.
  

• Capacity to persevere through rejection and derive valuable lessons from it.
  

• Desire to grow and become a better leader and person.
  

• Self-motivated, results-driven, and goal-oriented.\
  

It’s a plus if you have:

• Previous experience in a call center, customer service, or sales role (preferred but not required)
  

• Familiarity with CRM software
  

• Experience in the home remodeling industry (a plus but not required)
  

• Bilingual skills (English/Spanish) are a plus
  

Benefits

Our Commitment to You:

• Competitive hourly wage plus uncapped commission.
  

• You get commission regardless if the appointment sells or not!
  

• Opportunity to earn additional bonuses, revenue share, and other incentives based on performance and results.
  

• Comprehensive medical, dental, and vision benefits.
  

• Generous Life insurance plan.
  

• Extensive paid time off.
  

• Ample growth opportunities within the company for individuals who consistently meet or exceed targets.
  

• Frequent company-sponsored outings and events to celebrate our wins!
  

• Internal Rewards Program where employees can win points to use for concerts, services, products, and gifts.
  

Schedule and Location:

Monday to Friday, 8:30 AM to 4:30 PM EST at our HQ in Bergenfield, NJ

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