Online Hotel Support/Concierge - Entry Level Job at Escape Ensemble Consulting, United States

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  • Escape Ensemble Consulting
  • United States

Job Description

Job Title: Online Hotel Support/Concierge - Entry Level

Key Responsibilities:

Client Relationship Management:
  • Build strong relationships with clients, understanding their needs and preferences to tailor hospitality services accordingly.
  • Serve as the main point of contact for clients, providing personalized assistance and resolving any issues or concerns promptly.
Hospitality Coordination:
  • Coordinate with hotels, resorts, transportation providers, and other hospitality partners to ensure seamless arrangements for clients.
  • Oversee the booking process, room allocations, special requests, and any other logistics related to client accommodations and experiences.
Quality Assurance:
  • Maintain high standards of service quality by conducting regular evaluations and audits of hospitality partners.
  • Address any service deficiencies promptly and implement corrective actions as necessary to enhance the overall client experience.
Remote Team Management:
  • Collaborate effectively with remote team members, including travel advisors, customer service representatives, and other stakeholders, to deliver exceptional service to clients.
  • Provide guidance, support, and training to team members to ensure consistent delivery of hospitality services.
Problem Solving and Crisis Management:
  • Handle emergencies, disruptions, or unexpected challenges that may arise during clients' travels, demonstrating quick decision-making and problem-solving skills.
  • Implement contingency plans and communication protocols to manage crises effectively and minimize impact on clients' experiences.

Qualifications:

  • Proven experience in hospitality management, customer service, or travel industry roles.
  • Strong interpersonal skills with the ability to build rapport and communicate effectively with clients and hospitality partners.
  • Exceptional organizational and multitasking abilities, with a keen attention to detail.
  • Proficiency in remote communication tools and technology platforms.
  • Flexibility to work non-traditional hours and handle urgent situations as they arise.
  • Problem-solving mindset and ability to thrive in a fast-paced, dynamic environment.

Benefits:

  • Competitive salary and performance-based incentives.
  • Opportunities for career growth and professional development.
  • Flexible remote work arrangement with the ability to work from anywhere.
  • Travel perks and discounts on accommodations, transportation, and experiences.
  • Comprehensive health benefits package and retirement savings plan.

Job Tags

Full time, Immediate start, Remote job, Flexible hours,

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