**Fast Lab Tech, New York**
**Who we are: Fast Lab Technologies** is a medical diagnostic laboratory that offers a full range of bioanalytical testing services. We provide a wide variety of tests, as well as fast, efficient COVID-19 testing for travel, symptoms and precautionary measures. We pride ourselves in delivering exceptional customer service, paired with quick, reliable testing so that every experience with us is as comfortable, and efficient as possible.
**Summary of Role:**
We are seeking a detail-oriented and experienced Medical Billing Virtual Assistant to support our medical billing team. The ideal candidate should have a strong background in medical billing, coding, and insurance claims processing. This role involves managing billing processes, ensuring accuracy, and maintaining compliance with healthcare regulations, all within a remote work environment.
**Job Description:**
* Preparing and submitting clean claims to various insurance companies either electronically or by paper
* Answering questions from patients, clerical staff, and insurance companies
* Identifying and resolving patient billing complaints
* Preparing, reviewing, and sending patient statements
* Reviewing accounts for possible assignment and making recommendations to the Billing Supervisor
* Performing various collection actions including contacting patients by phone; correcting and resubmitting claims to third party payers
* Processing payments from insurance companies
* Adhering to best data management practices and maintaining a high standard of accuracy and efficiency.
* Combines data from different reports and/or purges files to eliminate data duplication.
* Contributes to team effort by updating and accomplishing reports as needed.
* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments, and complaints.
* Communicating and coordinating with colleagues as necessary.
* Provide feedback on the efficiency of the customer service process.
* Ensure customer satisfaction and provide professional customer support.
* Participating in educational activities and attending monthly staff meetings
* Maintaining strictest confidentiality; adhering to all HIPAA guidelines and regulations
* Performing other work-related duties as assigned
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