Job Description

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:

The Manager of Enterprise Communication Services drives the vision, strategy, and team development to deliver Infrastructure technology services, cellular systems & administration, and mountain/Resort-based infrastructure. This position leads the development of collaborative partnerships with Vail Resorts IT and Resort & business leaders to drive our communications infrastructure and business strategy. The leader of the Enterprise Communications Services team must gain a deep understanding of how the business operates, including drivers for success and key challenges. This leader translates that understanding into a clear roadmap to manage and balance operations, partnerships, and strategic initiatives. The successful candidate will have a positive, service-oriented approach to Resort infrastructure operations, and superior technical infrastructure experience. Additionally, we are seeking a candidate with strong budget and vendor management skills. This position is a key member of the IT Infrastructure Leadership team, managing a team of system engineers, and reporting to the Director of Communications Infrastructure.

Job Specifications:

• Expected Pay Range: $74,100 - $118,830 + Annual Bonus
• Shift & Schedule Availability: Full Time, Year Round
• Outlet: Summit or Eagle County, Colorado

Job Responsibilities :

Lead:

• Visionary leadership, direction, and people development for the Enterprise Communications Services team.
• Delivery of enterprise architecture, engineering, and delivery of robust mountain and Resort based wireline & wireless network infrastructure
• Collaborating and building partnerships with business units and technology teams.
• Management of an engineering team, projects, budgets, service catalog, and technology roadmaps.

Passion:

• Demonstrate an unyielding passion for the employee experience, culture, mission, and vision.
• Lead by example and inspire others to follow.
• Empower team members and develop talent.

Re-Imagine:

• Bring new ideas, methods, and approaches to Vail Resorts and this role. 
• Lean in to challenge the status quo and drive decisions to improve our business and technology.
• Enhancements of existing Enterprise infrastructure and frameworks with emerging technologies.

Drive:

• Guide IT process improvement, with a focused pursuit of automation.
• Proactive communication to a diverse stakeholder group.
• Drive ownership and accountability in support of business objectives and IT initiatives.

Enhance:

• Enhance OSP infrastructure and mapping across the Enterprise in conjunction with Operational Teams.
• Improve project management process in conjunction with Mountain teams and business stakeholders.
• Elevate Enterprise cellular infrastructure expansion and management

Essential Leadership Responsibilities

Drive : Develop and drive ownership and accountability across the Infrastructure team in support of business objectives and supporting IT initiatives with a Business Leaders First mindset.

• Able to facilitate multi-disciplinary strategic discussions with senior business and technology leaders combined with strong, clear, and concise communication skills
• Provide leadership and alignment to the Infrastructure, Application teams, and LOB’s to ensure successful implementation of key initiatives across the enterprise eco-system.
• Provide project/program facilitation and oversight; facilitate agreement on objectives and success measures, provide overall project/program issue resolution and roadblock removal.

• Partner with Information Security, IT application teams, Business Leadership in execution of roadmaps that aligns with our Business Strategy.

Connect : Inspire trust and build strong, authentic, productive relationships within the organization and with key stakeholders. Effectively engage and collaborate with leadership across the organization to develop, define and build on innovative ideas and business priorities.

• Acts as a role model for developing and maintaining positive, collaborative relationships with all constituents including business and IT peers and leaders.
• Engage broadly and deeply across the organization to quickly connect information and people to drive enterprise projects, programs, and initiatives.
• Partner with stakeholders to understand their drivers and needs and use that knowledge and those relationships to drive effective prioritization and roadmaps for delivery.

Develop:  Create an environment of continual improvement both inside and outside of direct team.

• Empower team members and develop talent through monitoring and evaluation of performance, alignment to corporate professional development program, and company growth.
• Demonstrate the ability to learn and develop as a self-starter requiring little direction. We are looking for someone who shows the potential to do more and is a natural leader.
• Be a Producer of Talent with individuals on your team and across the organization.
• Develop highly functioning and high performing teams with a focus on
  • Employee Engagement
  • Employee Development
  • Diversity, Equity, and Inclusion
  • Succession Planning
  • Organizational Design and Development

Out Front: Anticipate the needs of key leadership and facilitate as well as motivate those around you to identify solutions that both improve and advance business objectives

• Maintain an external network to ensure our organization continuously analyzes new technology, trends, innovations, etc. and ensures our strategy and priorities stay appropriately aligned.
• Provides expert recommendations based on strong front-to-back understanding of existing systems and frameworks combined with a strong understanding of emerging technologies.
• Be curious about our business and seek to understand our strategy, business practices, and projects.

Passion: Demonstrate an unyielding passion for the employee experience, culture, mission, and vision. Lead by example and inspire others to follow.

• Embody and demonstrate enthusiasm that is contagious and creates a motivating environment.
• Empower team members and develop talent through coaching and evaluation of performance, and alignment to corporate professional development program and company growth
• Make interactions with the IT Support Center an exceptional “Experience of a Lifetime” for our employees and guests.

Re-Imagine: Bring new ideas, methods, and approaches to Vail Resorts and this role. Leverage own expertise to challenge the status quo and drive decisions and actions necessary to improve our business processes and related technology.

• Fundamentally re-imagine all aspects of infrastructure service delivery to better meet the company’s expectations and growth

Job Requirements:

Required

• 5+ years of leadership and relevant work experience, project management experience including proven ability to successfully lead and oversee critical infrastructure projects and cross-functional initiatives.
• Ability to drive strategy, vision, direction, and prioritization of enterprise-wide projects and programs at the leadership level.
• Strong working knowledge of outside plant design & maintenance, cellular infrastructure technology, GIS, FTTH Project management and IT Service Management
• Strength in leading and supporting production cable infrastructure, gis software, cellular services.
• Development and presentation of business cases.
• Manage initiatives from concept through completion.
• Infrastructure architectural and engineering leadership; IT project and budget management.
• Mature business financial acumen regarding operating and capital budgeting models.
• Demonstrated experience building collaborative partnerships at every level of IT and business.
• Able to demonstrate a people-first mentality when leading the team, tapping into employees' passions, and helping to shape their development within the company.
• Consistently demonstrated growth in skills & leadership.
• Positive, enthusiastic, and friendly.
• Solution oriented with desire to learn new skills.
• Travel Required: up to 45%

Preferred

• Bachelor’s degree or equivalent experience in Telecom Carrier, OSP Field Engineering & Design, or related communications field.
• Strong vendor and contract management leadership.
• Developing cellular infrastructure management and expansion.
• Arc GIS experience; building and managing infrastructure mapping
• Building and developing a team aligned to business strategy.

The expected Total Compensation for this role is $74,100 - $118,830 + Annual Bonus. Individual compensation decisions are based on a variety of factors.

 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 504521
Reference Date: 08/28/2024 
Job Code Function: IT Support   
Job Type: [[JobType]] 

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