Job Description
About the Role:
Are you passionate about ensuring high-quality sales practices and compliance within the Medicare and health insurance sectors? We are looking for a Healthcare Insurance Sales Call Auditor to join our team remotely. This role is ideal for someone with a strong background in sales call auditing and a solid understanding of Medicare guidelines and health insurance regulations.
Key Responsibilities:
Conduct audits of sales calls to ensure adherence to quality requirements and guidelines, including escalation procedures.
Apply quality concepts and principles specific to sales processes and compliance.
Follow established quality processes and guidelines for sales call auditing.
Demonstrate expertise in procedural flows and processes within sales environments.
Use systems and tools to document and maintain quality metrics and outcomes of sales calls.
Document call quality, efficiency, and effectiveness using relevant metrics and tools.
Analyze quality data and metrics from sales calls to identify areas for improvement.
Communicate patterns and trends in call quality to stakeholders and drive necessary actions.
Monitor audit reports and results of sales calls, providing feedback to enhance process effectiveness.
Organize and prioritize work to meet objectives and deadlines.
Oversee agent sales activities, particularly during peak seasons, to ensure compliance with updated CMS requirements.
Collaborate with a diverse team including sales support professionals, business and quality analysts, and auditors.
Qualifications:
Associate's degree or higher.
3+ years of experience auditing sales calls within Medicare or health insurance sectors, with a focus on sales processes and compliance.
Proficiency in Microsoft Word, Excel, and Outlook.
Experience with multiple system platforms.
Why Join Us?
We are committed to fostering a diverse and inclusive environment. As a minority-owned business, we are proud to offer equal employment opportunities to all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other characteristic.
Benefits:
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
401(k) retirement savings plan
Life and disability insurance
Employee assistance program
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Employee discounts with select vendors
If you're ready to make a meaningful impact in the healthcare insurance sector and advance your career, we'd love to hear from you!
Employment Type: Full-Time
Salary: $ 24.00 28.00 Per Hour
Job Tags
Hourly pay, Full time, Remote job,