Genesys Developer-Jersey City, NJ -Hybrid role Job at Lorven technologies, Jersey City, NJ

eDFtRnExVWs0NjQ4SnBwQThmemEyQUswTkE9PQ==
  • Lorven technologies
  • Jersey City, NJ

Job Description

Role: Genesys Developer

Location: Jersey City, NJ Hybrid role

Experience Required:

5+ years of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc)
2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On-prem to CCaaS Cloud solution.


Experience in AWS Lex & Lambda for development of ChatBot
4+ years of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience
4+ years of writing code in common programming languages such as NodeJS, Java, .Net, Python

Experience using CICD tools such as BitBucket, Jenkins, AWS Code Pipeline etc
Experience integrating with CRM apps including SalesForce and ServiceNow is a plus
Experience with Genesys-Pure-Cloud or Genesys Engage, hands on implementation, Configuration, deployments to production and support is a plus.
Agile knowledge with SAFe or NWOW framework is preferred
Experience involving digital transformation activities in large organization is a plus
Bachelor's in Computer Science or related fields
Roles & Responsibilities:
Design, Configure, Develop, and Support Conversational IVR's, & Chatbots leveraging Genesys Cloud Architect tool and Amazon Lex & Lambda.
Lead implementation of API / Web Service integrations to back-end systems (REST, Json, and SQL database)
Using agile methodologies, partner with product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.
Lead implementation of Inbound & Outbound solutions, QM recording, WFM, Omni-Channel, Analytics, Customer Journeys, and Reporting
Support and maintain existing Avaya Telephony and Contact Center solutions, and demonstrate complex problem-solving skills

Job Tags

Hourly pay,

Similar Jobs

Neighborhood Dining Group

Barback Job at Neighborhood Dining Group

*** WORK TODAY, GET PAID TOMORROW! *** Husk Nashville is hiring a Barback! Located in the heart of Downtown, Husk Nashville highlights the history of Southern food. Exploring ingredient-driven cuisine that begins in the rediscovery of heirloom products - redefining... 

Jo Anne Johnson Real Estate Group

Licensed Transaction Coordinator Job at Jo Anne Johnson Real Estate Group

 ...re looking for an energetic, full-time, in-office Transaction Coordinator to manage contracts from contract to closing for both buying...  ...customers, and other parties with all escrow paperwork, including appraisals, titles, and mortgage loans Input client information into... 

Altom Transport

Owner Operator Truck Driver Job at Altom Transport

 ...standards. At Altom, we pride ourselves on fostering a family-like environment for our drivers and offering personalized service to our customers. Responsibilities As an Owner Operator Driver with Altom Transport, you are more than just a driveryou are a business... 

Genesis Healthcare Consultants

Family Medicine physicians needed to join a well-established Multi-Specialty Group in west Tennessee Job at Genesis Healthcare Consultants

(Physician/MD qualifications required) Family Practice - Community Hospital is seeking Board Eligible|Board Certified Family Medicine physicians to join an established clinic in the area. Potential Call 1:6 - clinic call only Existing office space in an established... 

Gpac

Labor & Employment Attorney Job at Gpac

 ...identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries...