As an Experienced Tech Support Professional here at Honeywell, you will be responsible for providing technical support resolutions as well as accurate, timely referral information to our customers on our Alerton support line. This position is critical to the growth of business for Alerton and the individual filling this role must go above and beyond to help differentiate Alerton from its competition. Customer Support - Provide presale/post sale troubleshooting and routine application assistance.
You will report directly to our Tech Support Manager and you'll work out of our Plymouth, MN location.
KEY RESPONSIBILITIES
• Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.
• Problem Solving - Problems are identified and solved using existing tech web information, utilizing minimal imaginative problem-solving skills.
• Applications Knowledge - Gather information and utilize web and product spec materials to guide customers through an application that consists of multiple products within the same application.
• Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation.
BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.YOU MUST HAVE
• Minimum of 2 years of Networks; BACnet, TCP/IP, Routers, and Switches, etc.Global (ALL)
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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