Job Description

Job Description:

Bilingual Inbound Sales Representative:

Delivering best-in-class service is just the beginning. As Bilingual Inbound Sales Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected and finding solutions that work.  

Starting on day one with your paid training, you’ll work from our offices learning how to provide world-class support to our business customers.  You’ll use your sales skills and expertise to sell a broad range of AT&T products and services, employing strategies that foster meaningful relationships with customers, elevating the purchasing experience while meeting customer needs and achieving sales goals.

Key Responsibilities:

• Deliver exceptional customer service and billing assistance, adeptly addressing any account-related concerns while finding product and service solutions that meet customer needs.
• Identify growth opportunities for our business customers, seamlessly integrating additional lines or services into customer accounts to bolster their business expansion.
• Deepen customer understanding through effective communication, empathy, and by thoroughly addressing their needs, ensuring personalized solutions are not just offered but tailored.
• Gain proficiency in a variety of offerings, including Telephone Services, hotspots, wireless devices, DIRECTV, Internet solutions, and business systems.
• Specialize in enhancing customer plans through upgrades, package modifications, and the introduction of new services.

What We Look For:

• Advanced English fluency to effectively communicate with U.S. customers.
• At least 1 year of sales experience with outstanding communication skills and the ability to build positive customer relationships.
• Experience using personal computers and Microsoft Office products to research information and support customers while talking to them on the phone.
• Availability to train and work 40 hours across 5 days of the week within our operating hours of 7:00 AM to 6:30 PM CST, Monday to Saturday, accommodating Daylight Saving Time and holidays.

Offering unmatched service is rewarding in many ways, starting with an enhanced salary.

• Monthly Base Salary: MXN$18,566.66 (before Taxes)
• Average monthly bonus of MXN $8,000, when you meet your sales and service targets
• Monthly Grocery vouchers MXN $1,519 every 14 days
  Monthly Restaurant vouchers MXN $1,216 every 14 days

In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for additional perks:

• Life Insurance
• 15 days of Christmas Bonus
• Vacation days, plus three personal days, onsite medical and more.
• 50% discount on five lines of AT&T Wireless service.
• Paid training starting from the first day.

Is it a remote job? This is not a remote.  This job will require to you work in our offices starting on your first day of training, and you will need to confirm your availability to work on site during the interview process.  We do not currently offer remote or hybrid job opportunities.  

Connect with your future today. 

Weekly Hours:

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

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