The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets.
The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable
technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance
with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new
ways to deliver care, Kestra is helping patients, and their care teams harmoniously monitor, manage, and protect
life.
The Document Triage Specialist is responsible for efficiently and accurately monitoring all incoming patient orders
to ensure they contain all required documents and that those documents contain complete information necessary
to process the order. This role works collaboratively with the Field Sales team to pursue missing or incomplete
information and ensures responses are provided in a timely manner. Additionally, this role monitors all documents
received to ensure they are routed to the appropriate department for proper handling (ex. Renewals, Prior
Authorization, etc.).
ESSENTIAL DUTIES
Closely monitors and takes decisive action on all inbound patient orders into the organization’s fax queue.
Ensures that all orders have the required documents and that these documents are completed in a manner
that allows the Order Processing team to expedite order entry and verify insurance.
Addresses incomplete orders by tracking the outstanding information and working collaboratively with the
Field Sales team to complete the order-process.
Achieves desired metrics and outcomes through effective and efficient day-to-day work activities.
Documents trends and then provides this information to leadership to improve operational outcomes.
Routes documents to the appropriate departments for timely and accurate processing and handling.
Adhere to Pledge of Confidentiality
Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.
COMPETENCIES
QUALIFICATIONS
Education/Experience Required:
Preferred:
WORK ENVIRONMENT
PHYSICAL DEMANDS
TRAVEL
OTHER DUTIES:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change or new
ones may be assigned at any time with or without notice.
Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.
Pay equity is an important part of Kestra’s Culture. Our compensation ranges are guided by national and local salary surveys and take into consideration experience level and internal equity. Each role is benchmarked based on the job description provided. If your qualifications and/or experience level are outside of the posted position, we encourage you to apply as we are growing fast and roles that are coming soon may not be posted.
Salary: Annualized between $55,000 and $62,000. Depending on experience and location.
Kestra Medical Technologies is an equal opportunity employer. Kestra Medical Technologies does not discriminate on the basis of race, color, religion, national origin, veteran status, disability, age, sexual orientation, gender identity and/or expression, marital status, or any other characteristic protected by law.
We are unable to sponsor or take over sponsorship of employment visas at this time. Applicants must be eligible to work for any employer in the U.S.
Kestra manufactures and provides life-saving products regulated by the Federal Food and Drug Administration and under contract with Medicare. Kestra maintains a drug free workplace and testing is a condition of employment.
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