Job Description

If you have three (3) or more years of operational and client service experience within the financial services, banking or legal industries, this could be the perfect opportunity!

The Applied Companies is recruiting for a Client Service Associate for a small insurance office providing full support to multiple Financial Advisors. The perfect candidate will ensure client satisfaction through direct-contact with clients, vendors, and other employees, while adhering to regulatory standards.

Position Responsibilities

• Secure files and maintain all confidential client and required information
• Complete new client applications and paperwork, follow up with confirmation of all information and submit within 24 hours.
• Answer inbound phones and email inquiries and route to appropriate staff and team members
• Compliance Training
• Perform general clerical duties including but not limited to photocopying, faxing, mailing and shipping
• Support existing organizational staff in assigned project work.
• Prepare Advisors for meetings with appropriate forms, reports, data and research
• Prepare investment account paperwork and manage the transfer of assets
• Perform portfolio administration with regard to client data, contributions and withdrawals
• Prepare and manage to completion investment, insurance and employer sponsored retirement plan paperwork
• Respond to client requests for service and trouble-shoot service issues
• Establish client files and maintain client data in CRM program
• Assist Advisors with client communication, agendas, and recaps
• Proactively communicate with Advisors regarding work in progress
• Scheduling client reviews
• Process client account paperwork and process internal and external asset movements through Broker/Dealer platforms
• Regularly prepare supporting materials and sample reports for clients

Requirements

• Three or more years of operational and client service experience within the financial services, banking or legal industries
• Must have strong organizational and prioritization skills
• Excellent follow-up and follow-through capabilities
• Professional attitude, demeanor, and appearance
• Ability to take initiative and to work independently to research and resolve client issues
• Problem solving skills to determine the most efficient method of problem resolution while complying with corporate and regulatory procedures
• Understanding the appropriate paperwork and procedures necessary to process transactions
• Strong attention to detail with ability to multi-task
• Must be computer literate and proficient with Windows, Word, and Excel
• High degree of confidentiality with excellent work ethic
• Work both independently and within the team
• Knowledge of eMoney a plus

Education/Licenses

BA/BS Degree preferred

Office Hours are 8:00 am to 5:00 pm Monday through Thursday and 8:00 am to 3:00 pm on Fridays. This job is a full-time position (38 Hrs. Per week).

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