Job Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS, headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. 

Job Description

This Position is Contingent on Contract Award.

Under the direction of the National Program Director and the National Medical Director and in collaboration with the Office of the Chief Medical Officer (OCMO) of U.S. Customs and Border Protection (CBP), the Behavioral Health Advisor (BHA - LCSW) implements and evaluates behavioral health assessments and interventions in accordance with the polices and protocols listed in the Statement of Work (SOW) and Department of Homeland Security (DHS) directives for the delivery of healthcare services to persons in custody.

The BHA – LCSW shares the administrative functions that directly impact behavioral health services and collaborates with the management team in overall planning and execution of program directives. The BHA – LCSW assures delivery of quality healthcare services in accordance with the SOW for the medical services contract within medical units at U.S. Customs and Border Protection sites including, Office of Field Operations (OFO) ports of entry, U.S. Border Patrol Border (USBP) Stations.

Contracted behavioral health staff will be working alongside uniformed Customs and Border Protection (CBP) Agents/Officers in secured federal facilities along the southwest border of the United States. These secured federal facilities are staffed and monitored by CBP personnel and/or contracted security staff 24 hours a day, 7 days a week to ensure a safe working environment to include the co-located medical unit. Contracted medical staff work together with CBP personnel to provide health care services for persons of all ages, to include infants, children, adults, and pregnant females. 

MISSION   

CBPs Office of the Chief Medical Officer (OCMO) employs a trauma informed care model to provide frontline medical care for persons in CBP custody in accordance with Enhanced Medical Support Efforts CBP Directive (2210-004). This model provides a team of medical professionals comprised of physicians, advanced practice providers (e.g., physicians assistants, nurse practitioners) and support staff (e.g., Licensed Practical/Vocational Nurses, Paramedics, EMTs, Certified Medical/Nursing Assistants). These contracted medical teams provide basic assessment and medical treatment for persons in CBP custody to include emergency care as needed. 

Key Responsibilities

• Implements and evaluates behavioral health assessments and interventions in accordance with the polices and protocols listed in the Statement of Work (SOW) and Department of Homeland Security (DHS) directives for the delivery of healthcare services to persons in custody.
• Provide Operational Behavioral Health (BH) advice, support, and coordination to Sector leadership and CBP staff.
• Advise, coordinate, and provide professional oversight of assigned medical unit behavioral health programming to promote persons in custody wellness and to provide support to sector and or region assigned.
• Conduct behavioral health climate assessments to identify and address operational BH issues.
• Coordinate integration of sector wide BH programming to optimize access and utilization.
• Provide professional direction, oversight, and consultation of BH support for persons in custody.
• Support Medical Quality Management process related to BH for persons in custody.
• Document all work in a clear and concise manner in either the electronic medical record, standard paper documentation, or other needed reports, as prescribed by CBP.
• Provide behavioral health education and training, awareness, and outreach to sector leadership regarding BH issues of persons in custody.
• Provide outreach, education, and awareness activities to CBP staff regarding BH issues of persons in custody.
• Travel to stations within the respective sector to provide educational muster briefings on BH issues of persons in custody.
• In rare and emergent / urgent critical incident situations provide confidential consultation with staff regarding BH issues; to include providing debriefings in the aftermath of critical incidents. If future consultation is required for staff, a referral to EAP will be provided. 
• Provide educational trainings to staff on relevant topics to include trauma informed care, psychological first aid, and other topics.
• Protect children from situations of abuse, neglect, and other forms of maltreatment while in the custody of CBP.
• Focus on ensuring the social, physical, psychological, and emotional well-being of unaccompanied, accompanied, and separated children.
• Utilize time management skills to allow for proper management of multiple projects or tasks concurrently.
• Produce monthly and annual reports capturing all work (qualitative and quantitative) performed.
• Moderate proficiency in, common word processing, presentation and spreadsheet software programs. 
• Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).
• Expertise in motivational interviewing with minors and adults.
• Provide patient referral(s) to CBP contract medical personnel for further assessment.
• Coordinate priority transfer and continuity of care to Health and Human Services (HHS)/Office of Refugee Resettlement (ORR).
• Provide additional, basic BH support as appropriate. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

Qualifications

BASIC REQUIREMENTS

Education 

• Candidate must have successfully completed a Master of Social Work (MSW) from a program accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. 

Licensure/Certification

• Candidate must have a current, active, valid, and unencumbered license, registration, or certification to practice as a Licensed Clinical Social Worker (LCSW) issued by any United States jurisdiction. A temporary license will not be accepted.
• Candidate must not have had any professional licensure or certification withheld, suspended, revoked, or denied, and the candidate must not have surrendered or allowed a professional license or certification to have expired or lapsed because of an investigation or disciplinary action.
• Candidate must not have been convicted of, pled guilty to, pled nolo contender to, or received probation before judgement for any crime other than a minor traffic violation, the record of which has not been expunged.
• Have and maintain a valid driver’s license and in some cases, the use of their privately owned vehicle to complete various work activities. 

Experience

• Qualifying experience for this position must include a combination of the following: expertise working with active-duty service members and their families, law enforcement; background in operational psychology, and expertise in the areas of domestic violence, alcohol abuse, suicide prevention, trauma informed care, psychological first aid, and motivational interviewing.
• Must have supervisory experience in a public or non-profit agency, and/or schools or government agencies that provided direct clinical care.
• Helpful skills in this position include, but are not limited to:
  • Ability to provide time-sensitive problem analysis with an accurate, sound, and immediate decision.
  • Ability to operate under stress, apply critical thinking skills, make decisions, and translate these skills to traumatic conditions is critical to mission success.
  • Requires the proper balance between technical skills and the ability to apply the appropriate treatment or procedure at the right moment to provide effective patient care.
  • Possess expert knowledge in their areas of concentration, patient management, and general support and coordination principles.
  • Expertise in supervising other clinical and non-clinical professions.
  • Protecting children who are abandoned, neglected, abused, or have special medical needs.
  • Ensuring the welfare and well-being of children and families.
  • Knowledge and understanding of state and federal child welfare laws within work with Unaccompanied Children (UAC) and family units.
  • Ability to work in a stressful and fast paced work environment with high caseloads and limited oversight.
  • Possess working knowledge related to child and adult development, impact of trauma, parenting and family dynamics, and community systems where the child and family reside and have a proven ability to apply this knowledge to appropriately intervene in family, organizational, and social systems.
  • Understands the importance of confidentiality of all information obtained in the course of professional service, except for compelling professional reasons.
• Minimum three years of experience as a LCSW.
• Minimum five years of supervisory/managerial experience.
• Bilingual in English and Spanish, preferred. 

Supervisory Controls 

• Works under the administrative direction of the Supervisory Behavioral Health Advisor, or in the absence of, the Sector Program Manager.
• Works under the clinical supervision of the Supervisory Behavioral Health Advisor, or in the absence of, the National Deputy Medical Director.
• In this position, the employee will serve as a contractor to the federal government and does not have any federal authority or rights. 

Physical Demands

• Able to walk, stand, bend, or sit for extended periods.
• Able to reach to retrieve documents or supplies.
• Able to carry materials and/or file boxes up to 30 pounds on an infrequent basis or assist patients into/out of a wheelchair.
• Must be capable of standing on hard surfaces (cement floors) for long periods of time.
• Must perform the duties in a stressful and often austere environment without physical limitation.

Other Special

Qualifications

: 

• US Citizen or Permanent Resident Card is required.
• Ability to obtain and maintain the U.S. Government security clearance. Applicants with current clearances are preferred.
• Must be able to read, write and speak English to effectively communicate. 
• Proficiency in both English and Spanish is preferred. 

Additional Information

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Job Tags

Permanent employment, Full time, Contract work, Temporary work, For contractors, Local area, Immediate start, Remote job, Trial period,

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