Job Description
Qualitest Group
We are seeking Mid-Level SAP AMS Support Analysts to join our Enterprise SAP Support team. In this role, you will provide critical day-to-day support, maintenance, and optimization of SAP systems within the Application Management Services (AMS) framework. Your primary responsibilities will include troubleshooting issues, resolving incidents, managing service requests, and ensuring the seamless operation of SAP applications. You will work closely with business users, functional teams, and external partners to deliver high-quality support while maintaining system stability and driving continuous improvement in SAP operations.
As a key member of our AMS team, you will help maintain service-level agreements (SLAs), implement solutions, and contribute to ongoing system enhancements for SAP environments (ECC6/S/4HANA).
Key Responsibilities:
1. Incident Management & Troubleshooting:
- Provide first-line support for SAP-related issues by efficiently responding to user-reported incidents and service requests.
- Analyze, diagnose, and resolve issues across multiple SAP modules (e.g., FICO, SD, MM), ensuring timely resolution and minimal disruption to business operations.
- Escalate complex issues to higher-level support teams or external vendors when necessary, ensuring quick and effective solutions.
- Monitor system performance and alerts to proactively identify potential issues and prevent system downtime.
2. Service Request Handling & User Support:
- Assist end-users with common SAP tasks such as password resets, access permissions, and guidance on SAP functionalities.
- Advise users on how to best utilize SAP to streamline business processes and improve efficiency.
- Collaborate with functional teams to resolve configuration issues or implement minor enhancements.
- Ensure all support activities are thoroughly documented in the ticketing system, including detailed descriptions of issues and resolutions.
3. Change Management & System Enhancements:
- Support the implementation of system changes, including patches, updates, and configuration adjustments, in coordination with technical teams.
- Ensure that all changes are tested properly to minimize disruption and ensure business continuity.
- Participate in small-scale projects, such as rolling out system enhancements or new functionality, ensuring smooth implementation.
4. Documentation & Training:
- Maintain comprehensive documentation of support processes, incident resolutions, and system configurations to build a knowledge base for future reference.
- Contribute to the creation of training materials and deliver training sessions to end-users on new SAP functionalities and best practices.
- Write and maintain knowledge base articles to assist in resolving common issues quickly and efficiently.
5. Collaboration & Stakeholder Communication:
- Communicate effectively with business users to understand their needs, provide clear solutions, and ensure user satisfaction.
- Collaborate with cross-functional teams, including developers, functional consultants, and external partners, to resolve issues and implement improvements.
- Provide regular updates to senior management or project leads on support activities, incident status, and progress on enhancements.
Qualifications & Experience:
Required:
* Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
* Experience:
- Minimum of 3 years of experience in supporting SAP systems (ECC6/S/4HANA) within an AMS framework.
- Strong understanding of ITIL processes for incident management, problem management, and change management.
- Experience using ticketing systems (e.g., ServiceNow, JIRA) to manage incidents, service requests, and changes.
Preferred:
- Experience with SAP S/4HANA and familiarity with its functionalities.
- Strong knowledge of SAP modules like FICO, SD, MM, and their integration points.
- Exposure to Agile methodologies or tools used in project management.
- Experience working in a collaborative remote work environment.
Why Qualitest?
- Founded in 1997, Qualitest offers a wide range of digital quality solutions designed to provide enterprise customers with end-to-end quality management services across the software lifecycle. Qualitest achieves this by deploying engagement models tailored to the precise quality engineering needs of technology platforms in the financial services, health services, telecom, technology, retail, media, gaming, and utilities industries. It has operations in the US, UK, India, Germany, Romania, Israel, Argentina, Mexico, Switzerland, and Portugal, and serves over 400 blue-chip customers worldwide.
- We provide industry-leading managed services that drive Quality for Quality Assurance and Testing of hardware devices, software apps and experiences as well as Ground Truth Data Services for artificial intelligence (AI) and machine learning (ML)
- Be a part of a company who strives to support for diversity and inclusion in the workplace – we are one, we are many at Qualitest. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences. We have more than 40% women and around 120 different nationalities.
- Local and global opportunities – we offer you internal rotation and international mobility opportunities to grow your career.
- Clear view of your career and progression with the company – Qualitest is growing massively (since 2021 – tripled our employees base – we now have more than 8,000 engineers) and giving you the opportunity to grow with us.
- Work hard and play harder with our flexible and casual culture. Take a break from work and join an employee event, or enjoy the amenities and games provided from one of our Employees Centers.
- Never stop experimenting and learning with QCraft – our Learning & Development platform: 50,000+ courses, 300+ virtual labs, mentorship and leadership programs, professional tribes, sponsored certifications, and much more
- Earn bonuses via our Client Referral and Employee Referral Program’s. Refer and earn – tap your network for net-worth.
- We recognize our employees work via our Qudos platform - You can earn bonuses and spot awards by celebrating your and your peers’ achievements.
- A Competitive pay, the salary range for the role is Salary = $80k-90k Annually
- Save your earnings and prepare for your future by enrolling in our 401k plan where Qualitest will match your contributions accelerating your savings plan.
- Life and disability insurance.
- Take care of your health with enrollment into one of our competitive healthcare benefits.
Intrigued to find more about us?
* Visit our website at Careers - Qualitest Group
If you like what you have read, send us your resume and let’s start talking!
We are seeking Mid-Level SAP AMS Support Analysts to join our Enterprise SAP Support team. In this role, you will provide critical day-to-day support, maintenance, and optimization of SAP systems within the Application Management Services (AMS) framework. Your primary responsibilities will include troubleshooting issues, resolving incidents, managing service requests, and ensuring the seamless operation of SAP applications. You will work closely with business users, functional teams, and external partners to deliver high-quality support while maintaining system stability and driving continuous improvement in SAP operations.
As a key member of our AMS team, you will help maintain service-level agreements (SLAs), implement solutions, and contribute to ongoing system enhancements for SAP environments (ECC6/S/4HANA).
Key Responsibilities:
1. Incident Management & Troubleshooting:
- Provide first-line support for SAP-related issues by efficiently responding to user-reported incidents and service requests.
- Analyze, diagnose, and resolve issues across multiple SAP modules (e.g., FICO, SD, MM), ensuring timely resolution and minimal disruption to business operations.
- Escalate complex issues to higher-level support teams or external vendors when necessary, ensuring quick and effective solutions.
- Monitor system performance and alerts to proactively identify potential issues and prevent system downtime.
2. Service Request Handling & User Support:
- Assist end-users with common SAP tasks such as password resets, access permissions, and guidance on SAP functionalities.
- Advise users on how to best utilize SAP to streamline business processes and improve efficiency.
- Collaborate with functional teams to resolve configuration issues or implement minor enhancements.
- Ensure all support activities are thoroughly documented in the ticketing system, including detailed descriptions of issues and resolutions.
3. Change Management & System Enhancements:
- Support the implementation of system changes, including patches, updates, and configuration adjustments, in coordination with technical teams.
- Ensure that all changes are tested properly to minimize disruption and ensure business continuity.
- Participate in small-scale projects, such as rolling out system enhancements or new functionality, ensuring smooth implementation.
4. Documentation & Training:
- Maintain comprehensive documentation of support processes, incident resolutions, and system configurations to build a knowledge base for future reference.
- Contribute to the creation of training materials and deliver training sessions to end-users on new SAP functionalities and best practices.
- Write and maintain knowledge base articles to assist in resolving common issues quickly and efficiently.
5. Collaboration & Stakeholder Communication:
- Communicate effectively with business users to understand their needs, provide clear solutions, and ensure user satisfaction.
- Collaborate with cross-functional teams, including developers, functional consultants, and external partners, to resolve issues and implement improvements.
- Provide regular updates to senior management or project leads on support activities, incident status, and progress on enhancements.
Qualifications & Experience:
Required:
* Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
* Experience:
- Minimum of 3 years of experience in supporting SAP systems (ECC6/S/4HANA) within an AMS framework.
- Strong understanding of ITIL processes for incident management, problem management, and change management.
- Experience using ticketing systems (e.g., ServiceNow, JIRA) to manage incidents, service requests, and changes.
Preferred:
- Experience with SAP S/4HANA and familiarity with its functionalities.
- Strong knowledge of SAP modules like FICO, SD, MM, and their integration points.
- Exposure to Agile methodologies or tools used in project management.
- Experience working in a collaborative remote work environment.
Job Tags
Full time, Casual work, Local area, Remote job, Worldwide, Flexible hours,